@RIVER wrote:
I have been with O2 mobile for 7-8 years. I am at the point.. well BEYOND the point of no return.
The customer service is ABYSMAL! HORRENDOUS! NON EXISTANT!
ALL of their call centres are in the Phillipines, not one is in the UK or EU.
The Company is from Spain, not even the UK.
1 HOUR wait to speak to someonone on the otheside of the world.
then they cut in and out and then its a cut off lost call! This has happened to my 5 TIMES!! In the past 30 days I cant even get a frikin manager to call me back! THEY HAVE NO ACCOUNTABILITY!!
THEY ARE A BUNCH OF SCAMMERS! OVER CHARGING MY BILL AND THEN NO WAY TO GET A HOLD OF ANYONE!! THEY DONT GIVE A FK ABOUT THEIR CUSTOMERS!
I AM LEAVING THIS POOR EXCUSE OF A COMPANY, FILLING A COMPLAINT WITH THE OMBUDSMAN AND CONSUMER ADVICASY.
I ADVISE EVERYONE TO DO THE SAME! THIS COMPANY WILL BE OUT OF OF BUSINESS BY 2025!
@RIVER
Unfortunately, this is a customer to customer community so we cannot access your account or offer other direct help on issues you might be facing with O2.
However, you can message O2 on social media :-
Facebook : https://o2uk.co/O2CFB
X (previously known as Twitter) : https://o2uk.co/O2CTW
Instagram : https://o2uk.co/O2CIG
The social media team are based in the UK and have a good reputation for solving problems.
These links document the complaints' procedure and how to escalate to the Ombudsman :-
How to Complain | Help | O2
https://www.o2.co.uk/how-to-complain
Customer+Complaints+code+250523.pdf (o2.co.uk)
https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf
