42p per minute O2 calls

[Anonymous]

Anyone else been struck with 42p per minute phonecalls based on the fact that O2 didn't inform us of the Family Bolt On? Our daughter has used around 30 additional minutes of calls over a 4 week period - to family only. We discovered that this has doubled her tariff... no texts to let her or us know. Phoned O2 who said we should have been told of the Family Bolt On when we took out our contracts over 12 months ago. Said additional minutes were 35p per minute - didn't mention that this was excluding VAT!  Tried to go online and sort it out this evening, but O2 not available. 42p per minute is shocking.

[Anonymous]

Hi and Welcome to the Forum,

To put things into prospective O2 offer many different services.

Its not down to the initial employee opening up your contract to go through all these with you. They would concentrate on getting your tariff right to best match you.

Its then up to the individual to log into their MYO2 and onto the Networks homepage to carry out some homework on what else the Network offers, and what can be taken up as added on features to your account.

Hope that makes sense.

Please do not use Live Chat for Account enquiries.

Dial 202 from your O2 Mobile to speak to Customer Services.

Take care.

[jonsie]

I'm amazed at the number of people who don't bother to check the exact terms of something they sign up for.

[adamtemp64]

on consumer tariffs the 35p is inc vat only business contracts are shown extra costs as ex vat

But on your bill o2 break down the vat so it is 29.17p a min plus vat 5.83p = 35p a min

[perksie]

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@jonsie wrote:
I'm amazed at the number of people who don't bother to check the exact terms of something they sign up for.

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I'm amazed how anyone can wait for 12 months and then complain.

Why is the Vat so hard to understand, it's been aroung long enough?