£30 charge from safari mobile that I haven't had nor do i use....

[Anonymous]

I was recently charged £30 from safari mobile which I didn't download nor did i agree too. When I asked O2 they said it was an app for an iphone, I have a samsung. Apparently I subscribed to this and will be charged £30 every month. I have tried looking this up on the internet but can;t find any information all i have is a number 08444457707 but can't get through can anyone give me any info on what to do please....

[jonsie]

http://www.phonepayplus.org.uk are the people to contact. They are the regulators for these subscription services. Put the short code number into the site to find the contact number and how to make a complaint. 

[Anonymous]

Hi @Anonymous

We will try our best! On your bill, does it show with a 5 digit short code on the description or just the company's name? If there is a code can you tell me what it is?

[MI5]

Number comes back as CS for Switchfire http://www.switchfire.com/

[perksie]

If you want to get in touch their details are here: http://safarimobile.com/

[jonsie]

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@MI5 wrote:
Number comes back as CS for Switchfire http://www.switchfire.com/

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Yet another robbing bas***D company!

[Cleoriff]

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@jonsie wrote:

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@MI5 wrote:
Number comes back as CS for Switchfire http://www.switchfire.com/

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Yet another robbing bas***D company!

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True...and google shows numerous complaints about the company made by all phone networks..

[Anonymous]

WE ARE ON THE SAME BOAT, bEEN CHARGED £27 FOR SOMETHING I HAVENT USED

[MI5]

Contact http://www.phonepayplus.org.uk/ for help.

[Anonymous]

I have been charged 27£ from safari mobile which I have never used. Le me know how do we resolve and claim back our money