2 and a half hours on hold

[Dianne1]

Why is it so hard to speak to some one I was in a queue yesterday for 2 an half hours today same an still not answered I even managed to cook a meal on both days ridiculous if you ask me 

[jonsie]

Many many customers complaining about this

[Enlli]

It was always bad but seems to have got worse of late judging by posts here

[Shx]

I’ve been on the phone since 8am and haven’t gotten through not one person all day this is ridiculous, I’m fed up and tired I just want to speak to someone in the payment management team 

[MI5]

@Shx You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Shx]

That’s who I’ve been on hold too since 8am this morning. I’m still currently on hold to them now. 

[MI5]

@Shx 

Time to hang up and call again (HUCA) as it's probably dropped your call a long time ago.

[Oxonian]

@Dianne1 

@Shx 

I suggest that you contact O2 via social media, which will potentially save you a lot of hanging on the 'phone. The social media team are well thought of, although you might need to remind them once or twice.

The contact details are in :-

Guide: How to find help & contact O2