11 days and counting - for unlock

[Anonymous]

So after 11 days, and many hours of repeating the same conversation with numerous "GURUS" O2 have managed to let me down, ignore me, make countless empty promises and totally fail to unblock my device. A customer with them foe years, they seem to be actually obstructing me! Hoping I will finish my holiday before I get my phone unlocked perhaps?

And this morning I just recieved a new unlatching code from the special department case escalation emergency crack team of super gurus!!! And guess what? It doesn't work!!!

[MI5]

@Anonymous has already received 2 codes which they say are wrong - worrying if the wrong codes have been entered incorrectly too many times.

[Anonymous]

Yes the codes were different, I entered the first one twice, then started a live chat and was told to enter it again, it just says unlock request unsucessful. I entered the second code once so far, it says the same thing. I just don't know what to do now!

[Anonymous]

Galaxy S5 mini

[Anonymous]

Yes it came new from 02 18 months ago

[Anonymous]

Thanks C

[Anonymous]

Nope, it has been mine from new.

[Anonymous]

Yes it does, sorry, I didn't know how to merge them

[MI5]

Don't go over 10 attempts to unlock as it will permanently lock the phone.
In this case, I would suggest you take it in store and get a repair booked in and get O2 to complete the process for you - It'll be their problem if they mess it up and they will have to replace the handset for you then.

[Anonymous]

thanks

[Cleoriff]

Something has obviously gone very wrong as said many times..... Tho I didn't realise inputting wrong codes would 'brick' the device @MI5?