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Anonymous · ‎19-04-2016

So after 11 days, and many hours of repeating the same conversation with numerous "GURUS" O2 have managed to let me down, ignore me, make countless empty promises and totally fail to unblock my device. A customer with them foe years, they seem to be actually obstructing me! Hoping I will finish my holiday before I get my phone unlocked perhaps?

And this morning I just recieved a new unlatching code from the special department case escalation emergency crack team of super gurus!!! And guess what? It doesn't work!!!

Cleoriff · ‎19-04-2016

Hi @Anonymous I have asked for this thread to be merged with your other one here http://community.o2.co.uk/t5/Discussions-Feedback/10-days-and-waiting-for-unlock/m-p/965695#M81577

Veritas Numquam Perit

Anonymous · ‎19-04-2016

Hi @Anonymous,

Has your handset been replaced at all?

MI5 · ‎19-04-2016

Please stick to one thread as it gets confusing and stuff gets repeated http://community.o2.co.uk/t5/Discussions-Feedback/10-days-and-waiting-for-unlock/m-p/965695#M81577

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎19-04-2016

@Anonymous wrote:
Hi @Anonymous,

Has your handset been replaced at all?

Apparently not as was asked on the other thread - hence the reason for keeping everything in one place.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎19-04-2016

Hey guys,

FYI I've merged the 2 threads together as there basically the same discussion. Apologies if the conversation flow is a bit muddled.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

MI5 · ‎19-04-2016

I'm not seeing all the posts in one thread yet @Martin-O2 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎19-04-2016

@Martin-O2 wrote:
Hey guys,

FYI I've merged the 2 threads together as there basically the same discussion. Apologies if the conversation flow is a bit muddled.

Half the posts are missing from the other thread @Martin-O2?

Veritas Numquam Perit

Martin-O2 · ‎19-04-2016

They should all be here now @MI5 only some posts moved in my first attempt there.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

MI5 · ‎19-04-2016

@Martin-O2 wrote:
They should all be here now @MI5 only some posts moved in my first attempt there.

All OK now mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-04-2016

@MI5 wrote:
@Anonymous wrote:
Hi @Anonymous,

Has your handset been replaced at all?
Apparently not as was asked on the other thread - hence the reason for keeping everything in one place.

I see. If @Anonymous is a pay monthly customer and 2 previous requests to unlatch the handset have failed this would suggest a fault. If they are on prepay they will need to make sure there is a credit anmmount of £15 able to be debited to complete the unlatch.

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11 days and counting - for unlock