my bill

[sgm]

i have multipul charges of 40p each month when i made no calls-what is this?

[jonsie]

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@ajc wrote:

I cant pay my bill this month, its possible pause my service? sorry

tks

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Your phone will still get restricted automatically as no one has the relative skill to override the system. You will need to call again to be reconnected

If You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
Download and use Skpe to call any of the free numbers
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823