Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 1
Registered: ‎28-10-2018

Telserve

we were contacted by this company at our renewal and they said the worked with 02

they offered to significantly reduce our costs 

when we got the paperwork it was clear that wasnt the case so we tried to cancel it

despite this they refused to accept the cancellation and now we havet been able to get hold of them for months 

has anyone had similar problems

02 who must have given our information to telserve refuse to do anything and say we have to resolve it with telserve 

looking for some support to pressure 02 into not passing on our info and assisting in sorting the mess they have created 

Posts: 83,955
Topics: 518
Solutions: 10,363
Registered: ‎04-04-2012

Re: Telserve

It’s a common complaint with these so called trusted partners!
You’d be wise to seek legal advice and if you search the forum for another of these companies called Aerial, you’ll see lots of complaints.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 62: Glorious
Posts: 11,533
Registered: ‎31-03-2010

Re: Telserve

@cabot Unfortunately, it's a mistake many have made. It's a shame you didn't ask here before agreeing to anything. We always suggest to hang up on cold callers no matter who they say they are or where they're from. Seek advice, if you can, but as you're now past any cooling off period, you now may have to see out the contract for the duration. Just make sure know the end date of the contract so you can give whatever cancellation notice they require.

I DO NOT WORK FOR O2

Image and video hosting by TinyPic
Posts: 8,038
Topics: 105
Kudos: 1,620
Solutions: 517
Registered: ‎17-03-2015

Re: Telserve

Don’t think you get cooling off periods with business contracts?
iPhone XR 64GB
Community Manager
Posts: 5,172
Registered: ‎18-02-2016

Re: Telserve

Hey @cabot I'll see what I can find out about Telserve and what your options are in relation to the contract. 

Check out some of the recent discussions:
What do you look for in a new phone? Let us know what your priorities are when picking a new device!
MWC 2019 Megathread Seen any tech you’re interested in or want to know more about something? Tell us here!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 


If you'd like to take part, why not register? Smiley Happy
signature

Posts: 63,698
Topics: 530
Solutions: 3,309
Registered: ‎04-01-2009

Re: Telserve

I'm not sure this company has anything to do with O2, they certainly aren't listed as a trusted partner. Maybe they are unoffiial partners just luring people into needless business contracts. If they aren't then the question of access to O2's customer base needs answering.

Posts: 8,038
Topics: 105
Kudos: 1,620
Solutions: 517
Registered: ‎17-03-2015

Re: Telserve

I’ve never heard of them until now so they must be new
iPhone XR 64GB
Posts: 62,929
Topics: 649
Registered: ‎14-01-2013

Re: Telserve

This tells you all you need to know about them Based in Telford

Contact us

Unit B, Stafford Park 6,
Telford, Shropshire, TF3 3AT

info@telserve.co.uk
0333 212 2207

 

They provide business contracts only

https://www.telserve.co.uk/business-mobiles/

*The Game Is On*


Level 1: Joiner
Posts: 1
Registered: ‎29-10-2018

Re: Telserve

As previously stated these guys, although they claim to be, are not listed as business partners of O2, but boy they hassel the hell out of you, so dont give them the time of day,