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my bill

sgm
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on ‎13-05-2020 15:23

on ‎13-05-2020 15:23

i have multipul charges of 40p each month when i made no calls-what is this?

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MI5
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on ‎13-05-2020 15:24

on ‎13-05-2020 15:24

@sgm 

Should be explained in your MyO2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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sgm
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on ‎13-05-2020 15:34

on ‎13-05-2020 15:34

it a repeat 40p every second for about 10 seconds every week each month-when i have not made a call

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MI5
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on ‎13-05-2020 15:35

on ‎13-05-2020 15:35

@sgm 

Is there any number attached to it?

It might be a premium rate subscription Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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sgm
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on ‎13-05-2020 15:38

on ‎13-05-2020 15:38

yes jus random numbers-not a phone number

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MI5
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on ‎13-05-2020 15:43

on ‎13-05-2020 15:43

@sgm 

Unfortunately, you'll have to try and contact O2 to check it out Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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sgm
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on ‎13-05-2020 15:45

on ‎13-05-2020 15:45

thank you, i have not been able to contact them by phone or Gurues. Will keep trying

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MI5
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on ‎13-05-2020 15:48

on ‎13-05-2020 15:48

@sgm 

8.00am is a good time to try.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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ajc
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on ‎13-05-2020 15:52

on ‎13-05-2020 15:52

I cant pay my bill this month, its possible pause my service? sorry

 

tks

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MI5
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on ‎13-05-2020 15:54

on ‎13-05-2020 15:54

@ajc 

You need to call payment management Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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