Business Customers
Ask the community about the O2 Business service.
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FAQs: Business Customers

Hi all, welcome to the Business Customers board! If you are on a Business contract or are thinking of getting one and have related questions, this is the board you can post your question to and get replies from other customers. Please remember: if yo...

Marjo by Former Staff
  • 5695 Views
  • 2 replies
  • 1 kudos

Removal of IMEI bar on telephones

Hello, I run a leasing company. As a result of one of our clients not paying their bills we got a IMEI blacklist put on the handsets. Subsequently, we have taken possession of the handsets and need to get the IMEI bar removed for the five handsets. C...

JimmyP1 by Level 1: Joiner
  • 398 Views
  • 5 replies
  • 0 kudos

Email address

Whilst my email address is detailed as alisonclarejohnson**Personal info** i still seem to be sent my monthly account to the old address which is being deleted.please can I ask you to check your system and remove the old email address which is Johnso...

Aaaa by Level 1: Joiner
  • 166 Views
  • 1 replies
  • 0 kudos

Resolved! Replacement SIM card

Hi I received lost my work phone and the office have sorted me a replacement phone and SIM card but I don’t have any service on it will I need to be activated or should it work straight away.

Resolved! Vat on bill

Why can I no longer view vat on my bill? 

1011 by Level 1: Joiner
  • 260 Views
  • 2 replies
  • 0 kudos

Resolved! Phones have been cut off

Our phones have been cut off because the DD failed and there is no way to call from the phone or talk to someone to pay the bill and get the phones back on. This is ridiculous, how am i supposed to sort this out?

RB9 by Level 1: Joiner
  • 398 Views
  • 5 replies
  • 0 kudos

Sim swap gone bad

After starting a new upgrade contract and receiving new SIM cards I performed a sim swap on both the phones attached to the account. They both seemed to go smoothly until no one could get in contact with me either by calling or text message. When the...

Irvine by Level 1: Joiner
  • 180 Views
  • 1 replies
  • 0 kudos

Pay my bill

I have been in hospital and very poorly since I came home on Friday. My bill was due 11-6 -24. I went into hospital on 7-6 - 24. I have been trying for three hours to pay my bill- bower as you have cut me off making any outgoing calls,I can not phone...

MB-54 by Level 1: Joiner
  • 318 Views
  • 3 replies
  • 0 kudos

Resolved! Change address on Business Account

We've moved office and are trying to change the address on our business account. We have tried to contact you in several ways but had no response. It looks like this can't be done on the website. please advise.

NHP by Level 1: Joiner
  • 215 Views
  • 1 replies
  • 0 kudos

You don’t have any products or services in this account

Hello I am being billed by o2 for my SIM card but when I log into o2 it comes up you don’t have any products or services in this my o2 account? I am wanting to switch over as EE has a better deal but how can I when my account is showing nothing but I...

Erin4 by Level 1: Joiner
  • 248 Views
  • 2 replies
  • 0 kudos