Business Customers
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FAQs: Business Customers

Hi all, welcome to the Business Customers board! If you are on a Business contract or are thinking of getting one and have related questions, this is the board you can post your question to and get replies from other customers. Please remember: if yo...

Marjo by Former Staff
  • 9794 Views
  • 2 replies
  • 1 kudos

Resolved! sim swap

Hi. I have a new iphone. I have received a new sim card from o2. I have an existing Business account.I want to swap the sim and am going round in circles. I have been to my O2 account and signed in but it does not come up with "View and manage your a...

Marioni by Level 1: Joiner
  • 1238 Views
  • 1 replies
  • 0 kudos

Resolved! Mobile router

Hi can anyone advise as i don't seem to be able to find 'live' chat on the siteI bought a Netgear Mobile router specifically to take it abroad However, it will not connect. I am in Greece and having to rely on the local/intermittent wifi - not greatT...

LucasB by Level 1: Joiner
  • 1310 Views
  • 1 replies
  • 0 kudos

Changing from business to sim only tarrif

I changed my tariff from business to sim only in March. I chose to keep my number but the temporary number I used to do this is still active. How do I get rid of the temporary number?

Bu by Level 1: Joiner
  • 1518 Views
  • 4 replies
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Roaming

Hello, I had to go overseas for a while and since then my sim has not been able to activate on roaming.I am unable to call the UK numbers ( for O2 support) because the roaming on my sim is not active. Calling from Europe is pretty expensive and the C...

mjdes by Level 1: Joiner
  • 1032 Views
  • 2 replies
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Unblocking Phone Lock

I have a Doro 6520 mobile phone. Which program will enable me to override the Screen Lock so I can reaccess my phone's contents? A Screen Lock prompting a "Phone Code" password was set up without my prior consent or knowledge as I discovered when I t...

Flamingo71 by Level 1: Joiner
  • 4421 Views
  • 11 replies
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Office 365

We have an Office 365 business standard licence, i wish increase it to 2, how can i do this

Android app is worthless

I am using My O2 app on android and I am not able to even check my basic stats.In the menu, like on the website (where by the way I can see the stats, which I'd like to be able to access through the app too) it sais that O2 is working hard to bring m...

Matt_t by Level 1: Joiner
  • 1480 Views
  • 5 replies
  • 1 kudos

Extortionate data bill

Just received a bill of £1500 this month for extra 50gb data used. I have never gone over my 30gb of data (charged at £30) in all the years I’ve had it. It’s a complete shock to me. O2 admitted there was a problem on my phone data for that month and ...

KevinM by Level 1: Joiner
  • 781 Views
  • 1 replies
  • 0 kudos

Almost 200,000 new companies launch during lockdown!

Hey everyone, Whilst the COVID-19 crisis and following lockdown has been a tough time for businesses across the country the situation has not dampened the entrepreneurial spirit of Brits up and down the country. A massive 190,155 companies have start...

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14 day cooling off period is null and void according to O2 business?

So I've been waiting for a phone for almost two weeks after o2 sent the wrong handset out, I gave them a timeframe of when i wanted it sorting out by or i would cancel under the 14 day cooling off period which i thought was UK law (new contract) Turn...

ScottDj by Level 1: Joiner
  • 2028 Views
  • 2 replies
  • 0 kudos