Get Help with O2 Business

FAQs: Business Customers

Hi all, welcome to the Business Customers board! If you are on a Business contract or are thinking of getting one and have related questions, this is the board you can post your question to and get replies from other customers. Please remember: if yo...

Sim swap gone bad

After starting a new upgrade contract and receiving new SIM cards I performed a sim swap on both the phones attached to the account. They both seemed to go smoothly until no one could get in contact with me either by calling or text message. When the...

Pay my bill

I have been in hospital and very poorly since I came home on Friday. My bill was due 11-6 -24. I went into hospital on 7-6 - 24. I have been trying for three hours to pay my bill- bower as you have cut me off making any outgoing calls,I can not phone...

Resolved! Change address on Business Account

We've moved office and are trying to change the address on our business account. We have tried to contact you in several ways but had no response. It looks like this can't be done on the website. please advise.

You don’t have any products or services in this account

Hello I am being billed by o2 for my SIM card but when I log into o2 it comes up you don’t have any products or services in this my o2 account? I am wanting to switch over as EE has a better deal but how can I when my account is showing nothing but I...

I'm trying to pay my bill

I'm trying to pay two business contracts and there is absolutely no way online to do this which is absolutely ridiculous. I have tried setting up a direct debit. Every month I go through the same old stress and hours of time waiting on the phone. It ...

Switching a business account to a personal account

Dear o2, once upon a time I was an o2 business customer, then I left and joined Virgin. When Virgin joined with o2 I found I was back being a business customer with o2 which I am not. How can this be fixed please? it is stopping me using Myo2 to do a...

Resolved! Lost phone

Need a replacement SIM card

Resolved! email address

whats Buisness customer service email address

Cannot view bill

Hi I cannot view my bill. Say page not found. Is there any help with this?

Resolved! Fraud on account in 2020 still not refunded

HeyWe had 2 iPhones fraudulantly added to our account in June 2020 and an increase in our monthly tarrif.This has all been cleared up with the fraud team. A note put on our account. (not that it did any use as I was also a victim of a sim swap scam) ...

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