Visual Voicemail on iPhone

[ChrisHorizon]

Good morning all. I am reaching out for assistance following recently transferring my Personal O2 contract to a Business tariff. I have then switched from an Android to an iPhone 14 Pro and I do not have Visual Voicemail which is a killer feature to be missing.

I have:

Checked I have an iData bolt on

Dialled 1750 to activate O2 Voicemail

Checked the call diverts with the various **61* codes on this forum

Sent ACTIVE to 2020

Sent STATE to 9011

Failed to get in touch with Customer Service because live chat isn't working and I cannot spend all day on hold while I am supposed to be working.

Any thoughts on what to do next would be greatly appreciated.

Thanks,

Chris

[MI5]

@ChrisHorizon 

Just because your apn says iData doesn't mean you have it enabled on your account.

Contact customer services on 8002 to have it added.

[gmarkj · Accepted solution]

Have you talked to business customer services @ChrisHorizon ? They are on 8002.

They need to add the iData bolt on to your account.

You can try messaging on social media as well (as far as I know they cover business accounts...) : 

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

[ChrisHorizon]

Thanks for the reply, however when I sorted the contract a couple of weeks back they specifically told me they were adding it. That doesn't mean they did however . . .

[ChrisHorizon]

My issue here is the amount of time I have spent on hold to them in the past month - it has been ridiculous and I simply cannot spare the time in this way. It would be much more useful if they could deal with this in MyO2 Business or via email.  Thank you both - I will have to call them.

Much obliged.