Ridiculous Customer Service

[AS9]

I have been an O2 business customer for a few years. Back in April O2 had cut off my bill due to what they had said “late payments” 

I spoke to an advisor and provided a transaction number for the up to date payments for those months. The guy on the over end of the phone said everything was up to date and my phone was going to be reconnected within 2 hours. We are now 3 months later and the phone is still not connected. I have lost all my logins as most of my business accounts had two step authentication links to that number and as a result moved to EE. 

After the third time speaking with O2 customer service who again were useless suggested i send further details to an email (can’t even remember the email address) 

I want out of my contract! Can anyone from the community help as people working at O2 simply don’t seem to have a clue! 

[Bambino]

@AS9 We cannot help with account related issues.

The Payment Management Team numbers are 0800 902 0217/0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

The Business Customer Service number is 0800 977 7337

Cancelling your contract - An updated guide - O2 Community

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[MI5]

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