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Level 1: Joiner
Posts: 2
Registered: ‎03-12-2017
Accepted Solution

J1 Media Ltd charges

I've noticed additional charges in my bill for £4.50 on two occassions but after speaking to O2 customer services (Online chat) - I've been asked to Text 'STOP' to 83463 and Allow up to 24 hours for the messages to stop. This is usually free but can cost the maximum of a standard rate message.

 

The agent has also applied restrictions from their end to stop any further charges and i was assured these transactions will not happen again.

 

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Anonymous
Posts: 0

Re: J1 Media Ltd charges

@Nath Please read this guide then get o2 to put a premium bar on your account 

 

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

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Posts: 92,734
Topics: 751
Registered: ‎14-01-2013

Re: J1 Media Ltd charges

@NathRing customer services and ask for these bars to be put on your account

 

  • Bar all Direct to Bill Debits
  • Premium Bar (calls to premium numbers, 090, 070 etc.)

This will avoid anything like this happening again

 

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