IMEI Number Blocked

[Davidbb144]

So for over a week now I don't have a mobile phone, I have a wifi phone

The Sunday after the coronation my phone stopped working, I went into an O2 shop and they said the SIM was dusty so the changed it. Made no diffreence

On Wed I went into another o2 shop who, after 40 minutes, said that my IMEI number was blocked and they would get it unblocked. The said that my phone had been registered as lost or stolen. It was certainly not resisted as lost or stolen by me !

Nothing gets fixed and on the Thursday I got back to the same shop who say that the IMEI number is still blocked but, they will sort it.

Yesterday, Sunday, the phone is till not working and I ran up O2. The IMEI number is still blocked but, he will sort it.

It is another 24 hours and it still is not working.... I have now been told 4 times that this will be fixed !!

I have lost the will to live and sadly ,my contract with o2 has over 12 months to run.

I even emailed the Head of Customer Service at o2 (Mark Gait) but have heard nothing from him

HELP

[MI5]

@Davidbb144 

Many such reports recently which only get resolved by O2 replacing the phone.

[Enlli]

@O2Ryan 

Can you take a look, please 

[Davidbb144]

It would be great if he can contact me and see what has happened. It has now been 10 days without a mobile phone and I am self employed, this has cost me money

[Breanna]

@O2Sarah- can you have a look for @Davidbb144 please?

[O2Sarah-]

Thanks @Breanna 

@Davidbb144 I will send you a private message so we can look into this.

[Nikkel77]

Hi did the get sorted I am going through exact same with my phone been 6 days now and I am so frustrated getting fobbed off time and time again .. bar lifted wait 24 hours .. could anyone help me or tell me how they managed to get this sorted .. thanks 

[pgn]

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@Nikkel77 wrote:

Hi did the get sorted I am going through exact same with my phone been 6 days now and I am so frustrated getting fobbed off time and time again .. bar lifted wait 24 hours .. could anyone help me or tell me how they managed to get this sorted .. thanks 

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Hi, @Nikkel77 - the O2 Advisor on until 8pm today is @O2KyleW - hopefully he can get an answer for you, watch out for a private message here on the forum. Good luck!

[Nikkel77]

Oh thanks for the tag .. I have just been on chat and the phone to o2 and they have cut me off .. I’m raging so bloody incompetent .. fingers crossed someone gets back to me from here cause looks like this is the best place to get help .. thanks again for the tag .. 

[pgn]

You are welcome - hopefully @O2KyleW reaches out to you soon, as the next advisor does not come on-shift until 9am (bank holiday in England) Monday, @Nikkel77.

The Social Media contact addresses for O2 (and other parts of VMO2) are in the link just below this post, if you want to DM (Twitter)  or Private Message (Facebook Messenger, Instagram) them also.