Aerial Direct - Has anyone managed to get out of the contract?

[Gerard1954]

Hi all,

           Same old story, O2 customer for nearly 20 years, got a phone call from O2 to renew which I accepted  thinking I have 14 days cooling off, but when I phone about thier tarriff discover I am on a buisness contract with Ariel Direct with no cooling  off period allowed. Sim only deal for £16.20 pm. but all bills are much more than that, so they give me back £4 pm,  I just want out, can anyone give me any advice,

                                                  Regards Gerard 

[jonsie]

Perhaps someone from admin can advise?

@Marjo @Martin-O2 @EmilieT

[EmilieT]

Good morning @Gerard1954, and welcome to our forum 

I'm sorry to hear you're not happy with your contract, has there been any changes since you wrote your post? Either way I'll send you a Private Message on the forum now to get some more details so we can check on our end if there's something we can do for you!

Thanks @jonsie for the mention 

[adamtemp64]

@EmilieT This is yet another case of a consumer being slammed onto a business contract without full knowledge of the issues surrounding the swap . I ask again when will o2 protect its loyal customers from this practice! A trusted partner is raising there income on the back of consumers losing out on the protection not afforded to business customers !

This is almost the same as the old slamming scandal where users were swapped without knowledge between providers, by not disclosing fully that you will be on a business contract surely it is an illegal sales practice. 

I again ask the team to feed this back to the highest level within o2 for future protection of all consumer tariff customers !

[adamtemp64]

@Gerard1954 Ofcom official advice on your issue https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/sales

[Gerard1954]

 Thank you for your help, much appreciated, will make a formal  complaint  this week and take it from there, will post how I get on,

                                    Regards Gerard 

[Gerard1954]

Thanks for the information,

                                                 Regards Gerard1954

[EmilieT]

Hi @Gerard1954, we've responded to your Private Message now, and are getting someone to look into this for you!

@adamtemp64 We've passed this on to the Business, and will continue to raise any feedback shared by you guys - thanks for always taking the time to post it

[adamtemp64]

@EmilieT Thanks but been allowed to go on for far to long when I worked on the recycling my loader had already fallen for this companies tactics. Time o2 business reviewed all the threads on here that mention this company etc