O2 Community

Get help, share tips and chat

Reply
Level 1: Joiner
Posts: 3
Registered: ‎19-10-2017

Aerial Direct - Has anyone managed to get out of the contract?

[ Edited ]

Hi all,

           Same old story, O2 customer for nearly 20 years, got a phone call from O2 to renew which I accepted  thinking I have 14 days cooling off, but when I phone about thier tarriff discover I am on a buisness contract with Ariel Direct with no cooling  off period allowed. Sim only deal for £16.20 pm. but all bills are much more than that, so they give me back £4 pm,  I just want out, can anyone give me any advice,

 

                                                  Regards Gerard 

Posts: 63,183
Topics: 526
Solutions: 3,279
Registered: ‎04-01-2009

Re: Aerial Direct - Has anyone managed to get out of the contract?

Perhaps someone from admin can advise?

@Marjo @Martin-O2 @EmilieT

Community Manager
Posts: 2,691
Registered: ‎18-04-2018

Re: Aerial Direct - Has anyone managed to get out of the contract?

Good morning @Gerard1954, and welcome to our forum Wave

 

I'm sorry to hear you're not happy with your contract, has there been any changes since you wrote your post? Either way I'll send you a Private Message on the forum now to get some more details so we can check on our end if there's something we can do for you!

 

Thanks @jonsie for the mention slight smile


 We're looking for new Community members!

  → Check out these lovely quotes from our existing community members! 
  → Join our forum by registering here 
5 reasons to belong to the O2 community

Posts: 16,322
Topics: 289
Kudos: 1,812
Ideas: 6
Solutions: 1,297
Registered: ‎13-08-2008

Re: Aerial Direct - Has anyone managed to get out of the contract?

[ Edited ]

@EmilieT This is yet another case of a consumer being slammed onto a business contract without full knowledge of the issues surrounding the swap . I ask again when will o2 protect its loyal customers from this practice! A trusted partner is raising there income on the back of consumers losing out on the protection not afforded to business customers !

 

This is almost the same as the old slamming scandal where users were swapped without knowledge between providers, by not disclosing fully that you will be on a business contract surely it is an illegal sales practice. 

 

I again ask the team to feed this back to the highest level within o2 for future protection of all consumer tariff customers !

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 256gb refresh o2 open discount
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 16,322
Topics: 289
Kudos: 1,812
Ideas: 6
Solutions: 1,297
Registered: ‎13-08-2008

Re: Aerial Direct - Has anyone managed to get out of the contract?

@Gerard1954 Ofcom official advice on your issue https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/sales

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 256gb refresh o2 open discount
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Level 1: Joiner
Posts: 3
Registered: ‎19-10-2017

Re: Aerial Direct - Has anyone managed to get out of the contract?

[ Edited ]

 Thank you for your help, much appreciated, will make a formal  complaint  this week and take it from there, will post how I get on,

                                    Regards Gerard 

Level 1: Joiner
Posts: 3
Registered: ‎19-10-2017

Re: Aerial Direct - Has anyone managed to get out of the contract?

Thanks for the information,

                                                 Regards Gerard1954

Community Manager
Posts: 2,691
Registered: ‎18-04-2018

Re: Aerial Direct - Has anyone managed to get out of the contract?

Hi @Gerard1954, we've responded to your Private Message now, and are getting someone to look into this for you!

 

@adamtemp64 We've passed this on to the Business, and will continue to raise any feedback shared by you guys - thanks for always taking the time to post it slight smile


 We're looking for new Community members!

  → Check out these lovely quotes from our existing community members! 
  → Join our forum by registering here 
5 reasons to belong to the O2 community

Posts: 16,322
Topics: 289
Kudos: 1,812
Ideas: 6
Solutions: 1,297
Registered: ‎13-08-2008

Re: Aerial Direct - Has anyone managed to get out of the contract?

@EmilieT Thanks but been allowed to go on for far to long when I worked on the recycling my loader had already fallen for this companies tactics. Time o2 business reviewed all the threads on here that mention this company etc 

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 256gb refresh o2 open discount
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services