Solved: visual voicemail

Anonymous · ‎15-10-2013

Can anyone help please...? Can't get hold of O2 themselves (great for a telecoms company) and now I have the new operating system on my 4s, my visual voicemail has disappeared..what do i do to get it back please?

any help greatly appreciated.

Nadine

jonsie · ‎15-10-2013

Some customers are reporting a problem with accessing voicemail over the last couple of days.

Some steps to try:

Soft reset by holding the sleep and home button down until the Apple logo appears and the phone reboots.

Try settings>>General>>Reset>>Reset network settings.

Make sure you have mobile/cellular data enabled.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

jonsie · ‎15-10-2013

Some customers are reporting a problem with accessing voicemail over the last couple of days.

Some steps to try:

Soft reset by holding the sleep and home button down until the Apple logo appears and the phone reboots.

Try settings>>General>>Reset>>Reset network settings.

Make sure you have mobile/cellular data enabled.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎15-10-2013

Also make sure your apn is "iData"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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