Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Apple

Reply
Anonymous
Posts: 0

unlocking iphone 6

trying to unlock iphone 6, 

just displays message, information not available try again later

 

Posts: 88,250
Topics: 532
Solutions: 11,434
Registered: ‎04-04-2012

Re: unlocking iphone 6

@Martin-O2 this is the second customer to report this issue today.
Can you check if there is a problem with something please.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 72,769
Topics: 686
Registered: ‎14-01-2013

Re: unlocking iphone 6

[ Edited ]

Although seeing the time @Anonymous posted ...the website may have been down for maintenance? If they could try again this morning using this guide? https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

and then let us know how they get on? 

EDIT: I have just tried with My O2 and all of the sections including unlock appear to be working fine

*The Game Is On*


Posts: 88,250
Topics: 532
Solutions: 11,434
Registered: ‎04-04-2012

Re: unlocking iphone 6

Worth checking all the same.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,943
Registered: ‎18-02-2016

Re: unlocking iphone 6

Thanks guys I'll see what I can find out. 

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature