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unlocking iphone 6

Anonymous
Not applicable

‎19-07-2017 23:52

‎19-07-2017 23:52

trying to unlock iphone 6, 

just displays message, information not available try again later

 

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MI5
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‎20-07-2017 04:39

‎20-07-2017 04:39

@Martin-O2 this is the second customer to report this issue today.
Can you check if there is a problem with something please.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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‎20-07-2017 06:16 - edited ‎20-07-2017 06:19

‎20-07-2017 06:16 - edited ‎20-07-2017 06:19

Although seeing the time @Anonymous posted ...the website may have been down for maintenance? If they could try again this morning using this guide? https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

and then let us know how they get on? 

EDIT: I have just tried with My O2 and all of the sections including unlock appear to be working fine

Veritas Numquam Perit

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MI5
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‎20-07-2017 06:22

‎20-07-2017 06:22

Worth checking all the same.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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‎20-07-2017 10:30

‎20-07-2017 10:30

Thanks guys I'll see what I can find out. 

→ COVID-19 support - Help and support from O2 during the lockdown
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