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unlocking a phone

Smitty
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on ‎13-08-2018 18:44

on ‎13-08-2018 18:44

Hi all,

Anyone else experienced the 'we need to ask Apple for permission to unlock your old iphone for use with another carrier' line? 

Today I was text chatting to O2 and had an Apple advisor on the phone sharing my screen so she could see the conversation. Both she and her upline said 'never heard of this - your carrier has to unlock your phone not us' 

I get the 72hr rule - actually I dont! This is 2018 and I expect O2 has the capability to unlock my old phone instantly if they choose to - feels to me like an attempt to get me to stay with O2 which is ironic seeing as my new phone is on a new tariff with them anyway!!

Be interested to hear if I am alone in this farce or have others experienced similar?

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MI5
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on ‎13-08-2018 18:50

on ‎13-08-2018 18:50

Never heard of that at all although someone else has reported problems getting their iPhone unlocked today so there is maybe a system issue currently?
@EmilieT are there any problems currently?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Amanda
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on ‎13-08-2018 19:17

on ‎13-08-2018 19:17

I am having the same problem with o2, empty promises, I will be putting in an official complaint then I will be contacting ofcom to report them.  

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Smitty
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on ‎13-08-2018 21:35

on ‎13-08-2018 21:35

thanks - that will make two of us then. 

will update the post if anything changes

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Amanda
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on ‎14-08-2018 08:48

on ‎14-08-2018 08:48

Well nothing has changed, so I have put in an official complaint!  I am ringing ofcom today to lodge an official complaint against o2!  My contract ends 3rd September, what I don't want to be lumbered with is them giving me a new contract, I've already signed up with vodaphone, but can't use their sim!  Received a PAC code from o2 but since my phone is locked cannot do anything!

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MI5
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on ‎14-08-2018 09:01

on ‎14-08-2018 09:01

Just to let you know, but OFCOM won't do anything until you have reached deadlock (if it goes that far) with O2.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Amanda
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on ‎14-08-2018 09:13

on ‎14-08-2018 09:13

Ok thanks for the advice, getting very frustrated, I believe a need a NUC code off them, is this correct?

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Cleoriff
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on ‎14-08-2018 09:16

on ‎14-08-2018 09:16

@AmandaHave you also got an iPhone?

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎14-08-2018 09:28

on ‎14-08-2018 09:28

@Amanda wrote:

Ok thanks for the advice, getting very frustrated, I believe a need a NUC code off them, is this correct?

Yes, correct but just more commonly known as an unlatching code.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
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on ‎14-08-2018 09:31

on ‎14-08-2018 09:31

@Cleoriff wrote:

@AmandaHave you also got an iPhone?

Yes, her posts are here https://community.o2.co.uk/t5/Pay-Monthly/Unlocking-code-fiasco/m-p/1145587#M155016

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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