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top up

Anonymous
Not applicable

on ‎14-11-2013 11:24

on ‎14-11-2013 11:24

hi, just topped up my phone £10 and it seems to have only topped up £9. not entirely sure why. i want to make use of the Pay And Go Go Go 1000 Texts + 150 Mins + 500MB Web tarriff. 

what do i do?

thanks

amy

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MI5
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on ‎14-11-2013 11:29

on ‎14-11-2013 11:29

Did you use the "lend us a quid" service?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

on ‎14-11-2013 12:42

on ‎14-11-2013 12:42

If you didn't use the lend a £1 then ring customer services on Payg Customer Service ; From your O2 mobile 4445 > 25p per call

From a landline 0844 809 0222 > 5p / min

Or use live chat http://www.o2.co.uk/mobile/contactus to get clarification where the credit has been used.
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