cancel
Showing results for 
Search instead for 
Did you mean: 

prevent call charges in Mexico

Anonymous
Not applicable

Hi all, off to Mexico tomorrow and I've got a new phone. I now have an iPhone 6 and can't remember what else I need to turn off to stop my calls and texts going through a Mexican cellular network and make them use TUGo over wifi. I have turned off data roaming and mobile data and turned on TUGo.

 

Thanks

Message 1 of 14
5,877 Views
1 ACCEPTED SOLUTION

Accepted Solutions

viridis
Level 56: Guvnor
  • 13536 Posts
  • 106 Topics
  • 309 Solutions
Registered:
Set airplane mode to on, then manually turn WiFi back on.

View solution in original post

Message 3 of 14
5,560 Views
13 REPLIES 13

Cleoriff
Level 94: Supreme
  • 127422 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

Hi @Anonymous I would also turn voicemail off just in case. 1760 off 1750 to turn back on.....

Also make sure Call fallback is off on Tugo....I am sure thats correct...:smileywink: @MI5?

Veritas Numquam Perit

Girl in a jacket
Message 2 of 14
5,561 Views

viridis
Level 56: Guvnor
  • 13536 Posts
  • 106 Topics
  • 309 Solutions
Registered:
Set airplane mode to on, then manually turn WiFi back on.
Message 3 of 14
5,561 Views

Anonymous
Not applicable
you made it sound so simple that I kick myself for not knowing. Thanks for you help.
Message 4 of 14
5,547 Views

MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:
You can just leave your sim card at home too but remember not to turn off airplane mode until you land back in UK - we had someone recently who turned on when on the plane and got charged for connecting to the plane's network.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 14
5,546 Views

jonsie
Level 94: Supreme
  • 95563 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

@Cleoriff wrote:

Hi @Anonymous I would also turn voicemail off just in case. 1760 off 1750 to turn back on.....

Also make sure Call fallback is off on Tugo....I am sure thats correct...:smileywink: @MI5?


Correct, call fallback set to off.

Message 6 of 14
5,543 Views

MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@jonsie wrote:

@Cleoriff wrote:

Hi @Anonymous I would also turn voicemail off just in case. 1760 off 1750 to turn back on.....

Also make sure Call fallback is off on Tugo....I am sure thats correct...:smileywink: @MI5?


Correct, call fallback set to off.


It should be on if phone is in airplane mode and using wifi though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 14
5,540 Views

Cleoriff
Level 94: Supreme
  • 127422 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

@MI5 wrote:

@jonsie wrote:

@Cleoriff wrote:

Hi @Anonymous I would also turn voicemail off just in case. 1760 off 1750 to turn back on.....

Also make sure Call fallback is off on Tugo....I am sure thats correct...:smileywink: @MI5?


Correct, call fallback set to off.


It should be on if phone is in airplane mode and using wifi though.


I wasn't aware of the setting to airplane mode though....so that's something new to me..

Veritas Numquam Perit

Girl in a jacket
Message 8 of 14
5,525 Views

jonsie
Level 94: Supreme
  • 95563 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

No need for airplane mode as long as mobile/cellular data is off. I don't use airplane mode as I have a local sim card in the phone with Tugo. Airplane mode isn't a necessity at all.

Message 9 of 14
5,520 Views

viridis
Level 56: Guvnor
  • 13536 Posts
  • 106 Topics
  • 309 Solutions
Registered:
Airplane mode will deactivate all cellular activity, not just data tho.
If op want no calls or texts and is not near a WiFi connection, they will need airplane mode on surely?
Message 10 of 14
5,480 Views