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Anonymous
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order tracking

Hi everyone

 

a bit of a silly question probably but here goes, i placed an orde yesterday online for the new iphone 6s, got an email to confirm but its still not showing on my account on 02? and no tracking either, is this normal?

a bit concerned as this was a lot of money and i just want to make sure the order has gone through!!!

 

many thanks all!!

Posts: 101,813
Topics: 770
Registered: ‎14-01-2013

Re: order tracking

[ Edited ]

Hi @Anonymous

This is normal. You will get an email or text when the order has been dispatched. Tracking information will be given at that time...Smiley Wink

If you are at all concerned then you can confirm by ringing CS http://www.o2.co.uk/contactus

(though this isn't necessary just yet)

Edited to add ....the iPhone 6S is not due for dispatch till 25th September.

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Anonymous
Posts: 0

Re: order tracking

Hi there and many thanks for your reply!! that was quick, excellent :-)

Posts: 84,706
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Registered: ‎04-01-2009

Re: order tracking

Perfectly normal. No tracking until the phone has been dispatched. If you have had the email then everything is fine.

Level 25: Hard Hitter
Posts: 1,340
Registered: ‎22-11-2014

Re: order tracking

Hi there just to add, you'll see that the phone is despatched before getting tracking info as it's uploaded online when it's picked and packed but not yet handed over to the courier! That's what I've recently learned from another member on here #thanksgoesto@MI5
Posts: 117,643
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Registered: ‎04-04-2012

Re: order tracking

Covered in this thread
http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/The-UnOfficial-iPhone-6s-FAQ-Thread/m-p/9...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 13,425
Topics: 83
Registered: ‎14-01-2014

Re: order tracking


@gindygoo wrote:
Hi there just to add, you'll see that the phone is despatched before getting tracking info.

Other way around.

You get a tracking number before you can actually track it.

The tacking number becomes active when the driver scans the code and puts it on lorry




Posts: 101,813
Topics: 770
Registered: ‎14-01-2013

Re: order tracking


@viridis wrote:

@gindygoo wrote:
Hi there just to add, you'll see that the phone is despatched before getting tracking info.

Other way around.

You get a tracking number before you can actually track it.

The tacking number becomes active when the driver scans the code and puts it on lorry



@viridis wrote:

@gindygoo wrote:
Hi there just to add, you'll see that the phone is despatched before getting tracking info.

Other way around.

You get a tracking number before you can actually track it.

The tacking number becomes active when the driver scans the code and puts it on lorry


True that....I once asked a DPD driver how they got their tracking info so spot on. He said I have to scan every order into my system when I load it. Thats why DPD gives you the drivers name and you can track the parcel. (via maps or just purely by the tracking number he gives)

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Level 25: Hard Hitter
Posts: 1,340
Registered: ‎22-11-2014

Re: order tracking

Aha, just my luck to get something not quite right.. Or completely back to front lol!

At least now it's explained properly.
Anonymous
Posts: 0

Re: order tracking

do o2 use DPD or UK Mail or another courier service i'm hoping its DPD as i know exactly when hes in my area its always the same guy and always around lunchtime which is ideal to pop home to collect it lol