order cancellation

[Anonymous]

Hi

quick question as o2 customer servise isn't very helpful

i have cancelled an early online upgrade order, can someone tell me when will I get refunded? Cancelled on sunday

cheers guys!

[adamtemp64]

@perksie assuming speed to refresh

If you decide to cancel, we won't be able to refund your Speed to Refresh Fee and/or put you back on your old tariff or move to a sim only tariff.

source http://www.o2.co.uk/termsandconditions/rewards/speed-to-refresh

[Anonymous]

that's what i thought!

she said i can speed my upgrade without paying the fee again but not until after tomorrow as my cancellation is still in progress but was assured it will get back to my old tariff if i dont upgrade early! really confusing

[perksie]

That will only happen if your old tariff is a current one they still sell, you cannot go back to a contract that no longer exists.

[Anonymous]

maybe they still sell it then

since the fee has been paid, the upfront cost is on its way I might as well just upgrade in store

cheers for the help guys, will let you know how it went by the weekend