order cancellation

[Anonymous]

Hi

quick question as o2 customer servise isn't very helpful

i have cancelled an early online upgrade order, can someone tell me when will I get refunded? Cancelled on sunday

cheers guys!

[Anonymous]

Typical refunds to cards are 7 to 14 working days.

Sometimes quicker.

[Anonymous]

thanks

could you please tell me how long does an cancellation progress lasts as I won't be able to upgrade early until its all sorted

[Anonymous]

We are customers here too.

Ring O2 for clarification.

O2 Customer Services. 202 for Contract >4445 for PAYG>8002 for Business.

[Anonymous]

I did and got different answers every time

[perksie]

I would be very surprised if you got the refund in much under two weeks.

[Anonymous]

been told it takes 3 days, then that it takes 7 days and an hour ago that it takes 10 days!

every person has a different answer

and been told that my early upgrade fee also will be refunded by one person and that it won't by another lol just shocking!

[perksie · Accepted solution]

Your old contract if now cancelled cannot be re-instated so the balance outstanding you paid in order to cancel it won't be refunded, it simply allows you to start a new contract.

That's the way I see it anyway.

[adamtemp64]

@perksie that is what it says in the t&c

[perksie]

Thanks Adam, I was sure that was right.