Apologies for the dramatic subject line, but I am fuming. I really am.
I'm not an inpaitent person and I very much understand the strain companies can be under at times where demand for their product is high. However this does not excuse a company for not keeping their customers informed correctly.
When I placed my order on the 23rd of September, I received an email saying the order was being processed and my phone would be dispatched shortly. It also stated online that it would take 'up to' 14 days.
The 14th day is today - The livechat assistants at o2 just tell me that the order was out of stock at the time I requested it. If that was the case, why didnt it say so online?! If that was the case, why tell customers they will receive it in up to 14 days? If that was the case, why send me an email the same day saying the order is being processed and will be dispatched "shortly"? The definition of "shortly" my dear o2 managers is NOT 14+ days for crying out loud !!!!!!!!!
Each time you speak to a different team member you get told a different thing. How difficult is it for o2 management to have kept a spreadsheet or something showing what date they are up to so far and in turn allow their staff to give good, accurate updates.
I never have any issues with o2 apart from when it comes to getting new phones. Last time they messed up my girlfriends order and this time with my phone they are keeping me in the dark.
It isnt acceptable to take a customers money, say 14 days, and then change the message online to 4-6 weeks and fob then off with 'its coming soon', 'it will be sent asap'. It's a total failure in customer service.
If I dont get the phone dispatch message within the next 48 hours I'm going elsewhere. (P.S - I know people have been waiting a lot longer than I have, but that adds to my anger as I know how long people are being made to wait and it's a hell of a lot longer than the 14 days promised!!!)
