no phone service since upgrade

[Anonymous]

Since I upgraded to a new iphone on Saturday I have had no phone service whatsoever!!!  REally frustrated now.  6 phone calls and 2 SIMS and O2 still expect me to wait until the next 24 hours is up!  Is there actually another major technical issue for O2 or is this kind of service normal?

[Liquid]

I presume you've done a sim swap already?

[Anonymous]

Sim swap usually takes 24 hours to fully complete. They disconnect the old sim then transfer the number across to the new sim then activate the new one

[Anonymous]

I did sim swap instore on Monday to a microsim for iphone 4. Mine is still saying no service on iphone. My old simcard in old phone is still fully working. 😞

[Liquid · Accepted solution]

Sounds like the sim swap failed:(


Try it again see what it says;

Online

http://swapmysim.o2.co.uk/

Txt
Swap 20220

Let us know how it goes.

[Anonymous]

As liquid says do the swap again. Try the txt way first I found that much quicker

[Anonymous]

Did the swap again using the online link before seeing your post about the text.
Nothing has happend yet:(
Fingers crossed.

[Liquid]

No worries:) give it until say 9pm and see if your old sim has lost service. If it has then just periodically restart your new phone shouldn't be too much longer and then your ready to go:)

[Anonymous]

I think you have 3 goes a day, so do the txt one now mate.

[Anonymous]

Just tried the text way. Got the first message back, asking to reply with the 5 digit code.
However, when click send i get a message saying message failed to send. Do you want to retry?
Is this cos ive started it through the web?