my IMEI number for my device

[Anonymous]

I need the IMEI number for my device but the one that comes up on the MyO2 part of my account

with you is for the old iphone 5c and as im making a claim with my insurance for my 6S water damaged

phone i need the new number. I havent got the original box or receipt.

Can you update my IMEI number on your website or send me an email with it please.

ASAP

Thanx

[Beenherebefore]

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@MI5 wrote:

@Anonymous you'll have to speak with customer services, we can't help, sorry http://www.o2.co.uk/contactus

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Date Last Visited

‎**Personal info**17 12:27

was the last time @Anonymous was logged on to the Community so they would have seen MI5's answer but could have missed the solution.

If Ignacio called CS, do we know if O2 CS provided the same solution as I did?.....no we don't........feedback from O2 management please....and I don't mean Mercedes/Martin/Marjo.

[Cleoriff]

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@Beenherebefore wrote:

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@MI5 wrote:

@Anonymous you'll have to speak with customer services, we can't help, sorry http://www.o2.co.uk/contactus

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Date Last Visited

‎**Personal info**17 12:27

was the last time @Anonymous was logged on to the Community so they would have seen MI5's answer but could have missed the solution.

If Ignacio called CS, do we know if O2 CS provided the same solution as I did?.....no we don't........feedback from O2 management please....and I don't mean Mercedes/Martin/Marjo.

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Not sure why a date would be bleeped out either? . For info @Anonymous@ was online 31st August 2017 @ 12.27

[MI5]

Because the filter has never worked as intended and no one can be bothered to fix it.