iphone unlocking

[Anonymous]

Our family have been O2 customers for about 9 years. We recently relocated from the UK. We went into O2 in London, told them we were leaving the country, cancelled our contracts and requested unlocking for our 4 phones. Problem is while our 2 blackberries were unlocked, and one htc as well, my son's iphone remains stubbonly bonded to O2. We have requested unlocking 3 times now since leaving and still no luck. We also cannot access the customer service number from abroad! Advice? I can give his number (no longer in service) and the imei if that helps. tha

[jonsie · Accepted solution]

Try emailing them using the link in my signature or the online chat may be able to help you. There shouldn't be a problem if you quote the original mobile number as they can match it to the IMEI. Has he tried putting the foreign network sim in the phone and connecting it to itunes? I got a text from O2 when mine was unlocked

[Liquid]

I presume you've been requesting unlocking via their webform?

Unfortunately now you are abroad I'm not sure you can unlock because of the lack of masts.

Ill find you the number for calling O2 from abroad but I'm unsure of the costs.

Another option would be to have it unlocked in a phone shop or back ally dealer. Not legit but its the same thing.

[Anonymous]

back alleys charging £100 to unlock!

[jonsie]

It shouldn't matter if you are out of the UK, it's unlocked via Apple through itunes.

[Liquid]

Ooo is it? Sorry I thought it was direct from the carrier network.

Sorry ignore previous comment

[Anonymous]

Thank you thats very helpful. He has tried connecting to itunes with the new sim and has gotten a 'no access' message. I have used your email link though so we are waiting and still trying. tha

[Anonymous]

how?

[jonsie]

Good luck, let us know how you get on.

[Anonymous]

how can you do it through itunes