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iphone 7 Apple Id Access & Itunes Problems

Anonymous
Not applicable

on ‎16-10-2016 19:07

on ‎16-10-2016 19:07

i changed to iphone 7 today - beginning to wonder if that was the wisest move?

Have tried to access my Apple id & itunes acct several times - couldn`t remember my password & went through the process of selecting new password then attempting to access with confirmed new password only for it to be rejeted time after time as unrecognised - frustrated the life out of me !

 

Also when i originally loaded all my music onto an old laptop it had a disc drive - is it possible once and if i ever do access my itunes to stream all my music as my new laptop does not have a cd drive?

 

My old laptop has got a Windows 10 flicker and despite following all the advice about trying to resolve it online just won`t let me do anything with it & a visit to the expensive laptop repair shop seems inevitable.

 

Any constructive advice would be welcome - I`m not an IT wizard by any stretch of the imagination.

 

 

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MI5
Level 94: Supreme
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on ‎16-10-2016 19:16

on ‎16-10-2016 19:16

Help here from apple if it's any use to you https://support.apple.com/en-gb/HT201487 I would see if you can log in on your laptop first though and yes, you can stream any music saved to iTunes or choose to download it to your device to listen to when off line.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎24-10-2016 10:31

on ‎24-10-2016 10:31

Hi @Anonymous have you managed to get your login issue sorted yet? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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