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Not Receiving OTP’s from Amazon or Bank etc

carltonjames122
Level 1: Joiner
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Registered:

Hi,

I ported my number to o2 Thursday ( 2 days).

 

I am having problems receiving OTP's.

 

Have tried restarting phone.

 

I did a call where I was told to restart my phone, that there were no bars and premium bar lifted whatever that means.

 

Still not working. I use Amazon for business and without I can’t access with 2FA.

 

I’m in cooling off period - so looking to cancel as best option right now and go back to EE

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Enlli
Level 68: Extraordinaire
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Registered:

There have been some problems with porting in the last week due to the company responsible having technical problems.

Sound like the files for OTPs has not ported across.

Message O2 on
(https://o2uk.co/O2CFB
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they may be able to help you.

If not come back and I'll tag an accounts advisor

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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carltonjames122
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Thank you

 

if you could as the phones weren’t any help

 

Twitter haven’t got back to me

 

i cannot access eBay on my phone as I need the OTP and I run a business on there

 

its costing me customers

 

totally unacceptable with O2 as a new customer to experience this 

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Enlli
Level 68: Extraordinaire
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I'll flag an account advisor who will be on tomorrow 

@O2Sarah can you assist?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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@O2Sarah 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
Level 77: Grand Master
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Or @O2Sarah- this Monday morning 😁

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O2Sarah-
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Thanks for the tag @pgn 

@carltonjames122 I will send you a private message to look into this 

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