iPhone 7 unlock

[Anonymous]

Looking to get my iPhone 7 unlocked but each time I request it I get a email back saying my device needs to be paid off with my device is no longer on a plan why is it still not being unlocked

[Cleoriff]

Part of O2 terms and conditions. They never unlock a newly released iPhone for approximately 6 months...OR unless you pay for the device in full....

Edited to add T's & C's http://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-networ...

[Anonymous]

The device is paid off that what I don't get

[Cleoriff]

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@Anonymous wrote:
The device is paid off that what I don't get

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Then you need to contact customer services (not live chat) At least they will be able to confirm the device is paid off and take action. http://www.o2.co.uk/contactus

[PhoneChanger]

O2 have advised they will no currently unlock iPhone 7 paid off or otherwise, as they are trying to ensure that people who buy the phone from O2 want to use it on O2

[Cleoriff]

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@PhoneChanger wrote:
O2 have advised they will no currently unlock iPhone 7 paid off or otherwise, as they are trying to ensure that people who buy the phone from O2 want to use it on O2

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@PhoneChanger thats not true. This sentence is taken directly from the link I provided initially

"If you've got an iPhone 7 or 7 Plus, you won't be able to get it unlocked unless you've paid off your Device Plan in full."

[PhoneChanger]

@Cleoriff i'm just passing on information i've been told. My device plan is paid in full, i have an iPhone 7, yet O2 will not unlock it, for the reasons I quote above (and that was via the non-live chat route).

Luckily i'm not bothered as I have no plans to leave O2 or sell the handset at the moment.

[Cleoriff]

@PhoneChanger. All I can say is, unless O2 change the information which is clearly laid out in their own t&c's they are duty bound to unlock if that criteria has been met. Many people would have bought the device knowing that was a condition of sale. I will ask @Toby if he can get further information. O2 could be accused of misselling under those circumstances

[MI5]

Sadly you cannot rely on info from any CS route to be accurate currently.

[jonsie]

I would keep phoning them....