iphone 6s wont accept my sim

[Anonymous]

hi 

i inserted a virgin sim in my iphone 6s to see if it was unlocked  but now will not accept my o2 sim

have i broke it

[viridis · Accepted solution]

Nope, you just locked it to virgin, that's all.
I assume it's new and from carphone warehouse?
Call virgin to unlock it

[Cleoriff]

How annoying. I just wish this practice of locking a phone to the first sim inserted would end. Just frustrating and time consuming. Yes I know networks think they have good reasons...but I don't.

[MI5]

Here's how to unlock a Virgin mobie https://community.virginmobile.com.au/t5/Support-Articles/How-to-unlock-your-phone-or-modem/ta-p/82

[PhoneChanger]

@MI5 that is for Virgin Mobile Australia 🙂 though i'm assuming the instructions will be the same

[madasaf1sh]

Not sure why its the networks fault when CPW openly sell devices as sim free handset, when they arent really as they lock to the first sim.

I would take it back to CPW Dixons especially if they didnt tell you what would happen on first sim card insertion.

The only place to buy a true sim free iphone is Apple direct.

[MI5]

It's in the small print

[viridis]

They put up a help page about it a few years ago.
http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view()=c%7Bede583e0-1fa9-11df-4872-f202030...

[jonsie]

They have been doing this a couple of years now but only for iPhone. I fail to see the reasoning behind it. I would take the phone back as faulty....

[Cleoriff]

Also I will mention here that Game offered an unlock service (including iphones) It used to cost £25 but worth it for those wanting a phone unlocked before the network allow it