25-03-2022 20:16 - edited 25-03-2022 20:18
25-03-2022 20:16 - edited 25-03-2022 20:18
Hi, I have a very strange issue. my daughters iPhone and apple watch se (brand new 22MY) are additional contracts on my account. However it appears her iPhone and watch are using different numbers. Also the watch will not accept calls / texts if the phone is off - but it says its connected to O2 Data.
They are both pay monthly and I cant see any reason why this would be the case - is there a quick fix or is it an error with O2? We have tried deleting the phone / removing the data and reinstalling etc but it still doesn't work
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on 25-03-2022 20:40
They all have to have different numbers as you can't have two devices with the same number, but it sounds like the data plan isn't activated properly so If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
on 25-03-2022 20:40
They all have to have different numbers as you can't have two devices with the same number, but it sounds like the data plan isn't activated properly so If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
on 27-03-2022 09:17
I’m having the same issue but only with SMS. I just assumed it used iMessage to send the SMS via the paired iPhone
on 27-03-2022 11:12
on 27-03-2022 11:12
You won't receive sms unless the phone is in range as O2 don't yet support sms delivery in the way the watch works.