iPhone 7 unlock

[Anonymous]

Looking to get my iPhone 7 unlocked but each time I request it I get a email back saying my device needs to be paid off with my device is no longer on a plan why is it still not being unlocked

[MI5]

Thought so

[Cleoriff]

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@Martin-O2 wrote:

Hi guys, 

I can confirm that the iPhone and iPhone 7 Plus can both be unlocked once the device plan has been paid off.

@Anonymous I would suggest calling customer services and if you are still having no luck drop me a private message so we can look into this further. 

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Thank you @Martin-O2. At least we know we are giving people the correct advice. In all honesty there must be a major problem with some CS staff if they fail to understand O2's own terms and conditions

[jonsie]

So yet again the advice given here is far more helpful than the official O2 customer service....