on 21-09-2015 09:14
on 21-09-2015 09:14
Hi all,
I pre-ordered my iPhone 6s+ early on the preorder day. I got confirmation emails to say my order has been received and I am seeing an order number when logged into My O2 on the web.
However, when I go to check this status I get an error message that this page is currently unavailable. It's always been like this and isn't getting fixed, I'm starting to lose confidence now.
O2 support are telling me that "we don't know why the website says that". They did say that they have my order but I don't seem to have any way of tracking it.
Is there anywhere else or somebody else that can help me find this info?
Thanks,
on 22-09-2015 13:24
on 22-09-2015 13:24
And the rest of us 'sane people' despair....
Veritas Numquam Perit
on 22-09-2015 16:33
on 22-09-2015 16:33
on 23-09-2015 08:23
on 23-09-2015 08:23
Just spoke to O2 chat as no tracking email yet received. They said that they won't start dispatching until 25th. I did point out that people should be receiving handsets on the 25th (as per their web-site), but he was adamant that dispatches wouldn't start until this data.
Don't beleive it myself and living in hope that it comes on 25th...!
on 23-09-2015 08:25
on 23-09-2015 08:25
on 23-09-2015 08:28
on 23-09-2015 08:28
You may be one of the customers who is getting their phone via UK Mail. If so you wont get tracking info yet @AndyTheAnimal
Veritas Numquam Perit
on 23-09-2015 09:37
Still broken.
CS call centre can't help
Online chat can't help
Twitter support can't help
Support forum can't help
There's nowhere left to ask for help so I'l just have to give up trying.
on 23-09-2015 09:42
on 23-09-2015 09:42
on 23-09-2015 10:01
on 23-09-2015 10:01
Calls for a little devine intervention I think....
on 23-09-2015 12:27
on 23-09-2015 12:27