cancel
Showing results for 
Search instead for 
Did you mean: 

iPhone 6s+ order status still broken

Anonymous
Not applicable

Hi all,

 

I pre-ordered my iPhone 6s+ early on the preorder day. I got confirmation emails to say my order has been received and I am seeing an order number when logged into My O2 on the web. 

 

However, when I go to check this status I get an error message that this page is currently unavailable. It's always been like this and isn't getting fixed, I'm starting to lose confidence now.

 

O2 support are telling me that "we don't know why the website says that". They did say that they have my order but I don't seem to have any way of tracking it.

 

Is there anywhere else or somebody else that can help me find this info?

 

Thanks,

Message 1 of 59
5,506 Views
58 REPLIES 58

Cleoriff
Level 94: Supreme
  • 110625 Posts
  • 799 Topics
  • 6355 Solutions
Registered:

And the rest of us 'sane people' despair....Rolleys

*The Game Is On*

Girl in a jacket
Message 51 of 59
3,675 Views

jonsie
Level 94: Supreme
  • 86776 Posts
  • 594 Topics
  • 5054 Solutions
Registered:

@Cleoriff wrote:

And the rest of us 'sane people' despair....Rolleys


I have learned to never despair but maybe I'm insane....live chat. ...For everything else there is barclaycard! 

2020-Awards-jonsie5695219-2




O2 Social Media

SM Icons(Twitter |
Instagram | Facebook)




































5695219-2
Message 52 of 59
3,632 Views

AndyTheAnimal
  • 11 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Just spoke to O2 chat as no tracking email yet received. They said that they won't start dispatching until 25th. I did point out that people should be receiving handsets on the 25th (as per their web-site), but he was adamant that dispatches wouldn't start until this data.


Don't beleive it myself and living in hope that it comes on 25th...!

Message 53 of 59
3,528 Views

MI5
Level 94: Supreme
  • 126854 Posts
  • 613 Topics
  • 21801 Solutions
Registered:
Don't believe live chat.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 54 of 59
3,526 Views

Cleoriff
Level 94: Supreme
  • 110625 Posts
  • 799 Topics
  • 6355 Solutions
Registered:

You may be one of the customers who is getting their phone via UK Mail. If so you wont get tracking info yet @AndyTheAnimal

*The Game Is On*

Girl in a jacket
Message 55 of 59
3,525 Views

Anonymous
Not applicable

Still broken.

 

CS call centre can't help

Online chat can't help

Twitter support can't help

 

Support forum can't help

 

There's nowhere left to ask for help so I'l just have to give up trying.

Message 56 of 59
3,480 Views

MI5
Level 94: Supreme
  • 126854 Posts
  • 613 Topics
  • 21801 Solutions
Registered:
It'll work on Thursday at some point.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 57 of 59
3,476 Views

jonsie
Level 94: Supreme
  • 86776 Posts
  • 594 Topics
  • 5054 Solutions
Registered:

Calls for a little devine intervention I think....

2020-Awards-jonsie5695219-2




O2 Social Media

SM Icons(Twitter |
Instagram | Facebook)




































5695219-2
Message 58 of 59
3,470 Views

Anonymous
Not applicable
Still broken for me hopefully should see a tracking number tomorrow at some point.
Message 59 of 59
3,430 Views