iPhone 6+

[melrose28]

hi im having problems with my o2 . 

I lost my iphone 6 so rang o2 they put a block on the sim and ime so i purchased another phone experia l3 and got a new sim with the new phone.  activated the sim in new phone going fine working brill. 4 day later iphone 6 found itself so i rang 02 got the bar lifted so i could use my new sim in the iphone it does not work so i tried other networks in the unblocked iphone they worked fine no problem. now when i put the new o2 sim in the iphone 6 it does come up with 02 with 3 bars but disapears after 15/20 sec or sometime when the airplane mode is switched on and off it sometimes comes up the same 

ive taken the phone and sim to 02 and they say its a problem with the ime number block or the unlatching of the phone 

could this be true or am i missing something here

any help would be appreciated

mark

[melrose28]

sent you PM back with small vid to show you what it does many thanks

Mark

[Marjo]

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@melrose28 wrote:

sent you PM back with small vid to show you what it does many thanks

Mark

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Hi there @melrose28 , I don't have any messages from you in my PMs inbox.  Did you send it via the private messages function here on the community directly, or via the email notifications that the private messages trigger? Those are just notifications so any replies via email won't reach me I'm afraid, in case that's what you tried.

[Cleoriff]

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@Marjo wrote:

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@melrose28 wrote:

sent you PM back with small vid to show you what it does many thanks

Mark

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Hi there @melrose28 , I don't have any messages from you in my PMs inbox.  Did you send it via the private messages function here on the community directly, or via the email notifications that the private messages trigger? Those are just notifications so any replies via email won't reach me I'm afraid, in case that's what you tried.

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@melrose28 

At the top of the page (right hand side) you will see this.

And send PM's via that route. Thy will go to @Marjo if you click on her user ID https://community.o2.co.uk/t5/user/viewprofilepage/user-id/1616725 

Or just click on her name.

Hope that helps and welcome to the forum by the way.

[jonsie]

I doubt you can send a video by PM unless it's been uploaded to youtube first.

[melrose28]

Thanks yeah just found that out lol

mark

[Marjo]

Thanks @melrose28 , I've received your message now.

Cheers guys for the helpful advice on how to send PMs above, much appreciated!

[melrose28]

Hi sorry for late update as not been well

Had guru on phone plan a didnt work by resetting phone and reblocking and un blocking. so she said plan b then is a must which was another iphone 6 + like for like but next model up 32gb mine was 16gb. very happy with outcome and help here from you guys thankyou so much

Mark