iPhone 6+

[melrose28]

hi im having problems with my o2 . 

I lost my iphone 6 so rang o2 they put a block on the sim and ime so i purchased another phone experia l3 and got a new sim with the new phone.  activated the sim in new phone going fine working brill. 4 day later iphone 6 found itself so i rang 02 got the bar lifted so i could use my new sim in the iphone it does not work so i tried other networks in the unblocked iphone they worked fine no problem. now when i put the new o2 sim in the iphone 6 it does come up with 02 with 3 bars but disapears after 15/20 sec or sometime when the airplane mode is switched on and off it sometimes comes up the same 

ive taken the phone and sim to 02 and they say its a problem with the ime number block or the unlatching of the phone 

could this be true or am i missing something here

any help would be appreciated

mark

[melrose28]

Hi

Thanks for the reply

No joy at all they keep saying i have to wait for imei number to do its thing but been a while now . should i have activated the new sim in my iphone 6 plus not the xperia L3 maybe that is the difference i dont know.  when i insert the o2 sim in the iphone i get voice mail through even when i totaly wipe the iphone voice mail come through.

can u look at this please and escelate this to your gurus

i'm going through the same process all the time,  nobody seems to listen i think they have to go through a check list or something dont they.

Mark

[melrose28]

Hi Thanks for the reply No joy at all they keep saying i have to wait for imei number to do its thing but been a while now . should i have activated the new sim in my iphone 6 plus not the xperia L3 maybe that is the difference i dont know. when i insert the o2 sim in the iphone i get voice mail through even when i totaly wipe the iphone voice mail come through. can u look at this please and escelate this to your gurus i'm going through the same process all the time, nobody seems to listen i think they have to go through a check list or something dont they. Mark

[melrose28]

Hi 

is it possible for you to look into this for me thanks

Mark

[gmarkj]

Will tag @Marjo again so she sees this...

[MI5]

@Marjo ?

[jonsie]

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@melrose28 wrote:

Hi 

is it possible for you to look into this for me thanks

Mark

---

@Marjo 

[Cleoriff]

I have reported it via the mod section. Apparently we were told to do that until mentions are fixed. See HERE 

[Marjo]

Good morning @melrose28 , I'm happy to get someone on our end to help you with this. I'll drop you a private message here on the forum shortly to get a few additional details to be able to do that. Hang in there! 

Cheers guys for notifying me.

[melrose28]

Thanks any help will be aprciated

melrose28

[Marjo]

I've dropped you a PM