iPhone 6- PreOrder

[Anonymous]

Just a quick question regarding the iPhone 6. Will customers due an upgrade for their phone be given priority over pre-orders of the iphone 6?

[Anonymous]

i ordered the iphone 6 plus in store and it was due yesterday but didnt come in. The store is saying it hasnt a clue when it will? Anyone know any info on this havent a clue if its going to be days or weeks and im now without a phone 

[Captmethane]

I was told last Monday that it would be sent with 48 hours, then told it would be sent with 24 hours the next day. Low and behold I'm still waiting for my phone

[Anonymous]

What amazes me is the lack of communication from O2 on these forums. Surely they should be saying something. I ordered the 64gb plus Silver on the 24 Septmebr, paid £250 to refresh and phone cost up front. Hadn't heard anything so went on live chat yesterday where they said I should receive the phone within five days. I asked them to guarantee this which they wouldn't. I then received an email saying my phone would be with me soon, this is the same email they sent me on the day I originally ordered. I was quite happy with the original 14 day wait as I knew demand would be high but I have serious concerns about a company taking large sums of money without actually knowing how or when they can fufill an order.

[Anonymous]

There is high demand for a new product, and waiting times could be lengthy: This is acceptable. What is not acceptable is receiving customer's money upfront, and continuing to mis-inform on expected delivery date. O2 has failed, this is clear. Maybe i should have upgraded with Virgin.

[Anonymous]

Mixed signals from O2.

According to the message we all received yesterday their delivery had been delayed yet they keep telling everyone they don't know when phones are coming in.............

How can something be delayed if you don't know when it's coming in?!

[Anonymous]

Costumer service just told me there is no stock for any color 128gb and there hasn't been for a while. They don't know when they are also getting stock and advised to cancel and go in store and get them if they have them in stock. So I don't know what to believe anymore

[Anonymous]

I was on the Fone to shops they are getting these Fones sent from O2 everyday to the shop but they are going out the door fast but if o2 can send to shops why can't they send to us ???

[Anonymous]

Plus I have been on to cs twice today and both times they ended it could not get any answers at all this is totally unacceptable I am waiting now from the 16th sept when I orderd my 6 64gb Sg it was in stock 30 days ago they took money off me for nothing to show for it O sorry got iphone 6 case but have f all to put in it the snooer we all stand together on this the better they should not be giving us free money off the days we wait but should be giving us the phones for free for this ba... Up I am thinking off leaving but not without a fight first 👹👹👹👹👹

[Anonymous]

Umm, not sure if it's credible or not but if you've ordered 128GB model of either handset then you are due to get yours next Tuesday. They're "apparently" having a mass delivery on Monday next week with next day delivery for those who have ordered online.

I got this info by being pretty stern on the phone and asking to speak to somebody senior and spoke to somebody who seemed very genuine. He even said he is hoping his is in that same delivery.

If mine is not here by Tuesday, there will be a lengthy e-mail of complaint.

[Anonymous]

My letter of complaint is already in!

All I want to know is where on the list of SG 64 GB plus phones I am so I can a rough idea of when I might expect to receive my phone, surely thy must have some idea of when the phones are likely to arrive??