iPhone 6- PreOrder

[Anonymous]

Just a quick question regarding the iPhone 6. Will customers due an upgrade for their phone be given priority over pre-orders of the iphone 6?

[Anonymous]

Trying to get through to c.s after being patient over the delivery of my iPhone 6 64g space grey. Get cut off and a second later receive a stock text message saying they are sorry but there is a delay, didn't expect the demand. Etc. I cannot seem to speak to a real human being about this. I'm a patient boy. I wait I wait.... The customer service is poor.
http://www.youtube.com/watch?v=cMOAXm94VWo

[Anonymous]

@mikef7, just got the same text seems they might have realised that they do need to contact customers now and again to give them updates!! Still wholly unsatisfactory.....

[Anonymous]

just rang CS and they said theres 0 stock on every model, waiting time is 4-6 weeks........ are   you    kidding   me !!!!???? i was told not even 24 hours ago it would get dispatched this week id have ordered the 64 gb 6+ if i wanted to wait that long n not pay extra for the 128gb to avoid that much waiting. o2 i love you coverage and all but damn your management is pants!!!

[Anonymous]

@Anonymous is that 4-6 weeks from today or from launch date? If its from launch its not worth the hassle of reordering IMHO.

Still Im pretty disgusted how Ive been dealt with as a new customer, can only imagine how disgruntled existing customers are.

[Anonymous]

'as per latest update'

i just contacted LC again and was told 14 days i have no idea what to believe...

Swapnil: at 18:51:20
I would like to discuss the status of different iPhone 6 and 6 plus with different colors and GB also which are in stock .
Swapnil: at 18:51:38
The one which will take long time are.
Swapnil: at 18:52:19
iPhone 6 Silver 64GB - Up to 14 days, iPhone 6 Space Grey 64GB - Up to 4-6 weeks, iPhone 6 Plus Silver 64GB - Up to 2-4 weeks
Swapnil: at 18:52:19
iPhone 6 Plus Space Grey 64GB - Up to 4-6 weeks
Swapnil: at 18:52:19
iPhone 6 Plus Gold 64GB – Up to 4-6 weeks
Swapnil: at 18:52:19
iPhone 6 Plus Silver 128GB - Up to 14 days
Swapnil: at 18:52:19
iPhone 6 Plus Space Grey 128GB - Up to 14 days
Swapnil: at 18:52:19
iPhone 6 Plus Gold 128GB – Up to 2-4 weeks
Swapnil: at 18:52:40
The one in stock are as follows:
Swapnil: at 18:52:44
iPhone 6 Plus Silver 16GB – In stock
Swapnil: at 18:52:44
iPhone 6 Plus Space Grey 16GB – In stock
Swapnil: at 18:52:44
iPhone 6 Plus Gold 16GB – In stock
Swapnil: at 18:52:44
Swapnil: at 18:52:52
iPhone 6 Silver 128GB – In stock
Swapnil: at 18:52:59
iPhone 6 Gold 128GB – In stock
Swapnil: at 18:53:18
iPhone 6 Silver 16GB – In stock
Swapnil: at 18:53:18
iPhone 6 Space Grey 16GB – In stock
Swapnil: at 18:53:18
iPhone 6 Gold 16GB – In stock
Swapnil: at 18:53:27
iPhone 6 Gold 64GB – In stock
Swapnil: at 18:53:51
So if you cancel this one now and you order a different one which is in stock.
Swapnil: at 18:54:04
That is by calling our upgrades team on 202.
Swapnil: at 18:54:29
Then you will not required to wait for such a long time.
Swapnil: at 18:54:39
That's just a suggestion for you as a friend.

[Anonymous]

Frankly the whole thing is a complete shambles. Agree entirely with the poster who said that we would be more tolerant and understanding if we were told the truth. Burying their heads in the sand, with staff lying to customers to avoid being confrontational is no way to run a business...

[Anonymous]

Just got this from O2. Coming up to waiting 2 weeks now. Ordered 6 space grey 64gb on the 24th.

O2: We're sorry, we can't get your new iPhone to you on the date we had hoped. It's been really popular and unfortunately our delivery has been delayed. When it arrives we'll get your order straight out to you. If it's more than 7 days we'll get back in touch with an update.

[Anonymous]

@Anonymous I just got the same message. I ordered 64gb SG on the 19th of September - 2-3 weeks waiting time quoted when I ordered. 

Have also been told that despite the website's claims, there is not stock for any model so there isn't even any point cancelling the order in lieu of something else. 

[Anonymous]

It's officially an omnishambles...

[Anonymous]

got told that new batch of stock is getting delivered tomorrow, according to the que and all, if you do not get a dispatch notification by thursday regarding your order, then you will have to wait the 4-6 weeks.

i mentioned that some people who have ordered near preorder date have still not got their order, and people who have ordered after have, and they said its a weird way the system works...

fingers crossed all of us get a text by thursdayyyyy