iPhone 6- PreOrder

[Anonymous]

Just a quick question regarding the iPhone 6. Will customers due an upgrade for their phone be given priority over pre-orders of the iphone 6?

[Anonymous]

However, next issue will be that is I dont get a phone in the next couple of days...highly unlikely is that when I have forgotten all this hassle in two years time, I wont be able to participate in the iphone 8 pre-order as my one month early option of ending my contract early free of charge wont have ended.

Under promise and over deliver, hopefully this is what Apple are working to and they will deliver earlier than the 24th but it now means that I can just park thinking about my iphone until closer to then.  Any earlier will be a bonus.  Then I can take O2 to task on CS.

[Anonymous]

I'm not an inpaitent person and I very much understand the strain companies can be under at times where demand for their product is high. However this does not excuse a company for not keeping their customers informed correctly.



When I placed my order on the 23rd of September, I received an email saying the order was being processed and my phone would be dispatched shortly. It also stated online that it would take 'up to' 14 days.



The 14th day is today - The livechat assistants at o2 just tell me that the order was out of stock at the time I requested it. If that was the case, why didnt it say so online?! If that was the case, why tell customers they will receive it in up to 14 days? If that was the case, why send me an email the same day saying the order is being processed and will be dispatched "shortly"? The definition of "shortly" my dear o2 managers is NOT 14+ days for crying out loud !!!!!!!!!



Each time you speak to a different team member you get told a different thing. How difficult is it for o2 management to have kept a spreadsheet or something showing what date they are up to so far and in turn allow their staff to give good, accurate updates.

I never have any issues with o2 apart from when it comes to getting new phones. Last time they messed up my girlfriends order and this time with my phone they are keeping me in the dark.



It isnt acceptable to take a customers money, say 14 days, and then change the message online to 4-6 weeks and fob then off with 'its coming soon', 'it will be sent asap'. It's a total failure in customer service.



If I dont get the phone dispatch message within the next 48 hours I'm going elsewhere. (P.S - I know people have been waiting a lot longer than I have, but that adds to my anger as I know how long people are being made to wait and it's a hell of a lot longer than the 14 days promised!!!)

[Anonymous]

i understand a lot of you are getting worked up about it ... but ultimately there is nothing you can do this time that will get you your phones quicker. Either a.) cancel your order and go to CPW; or b.) save yourself the stress and angst and just sit and wait patiently for your phone to arrive. It really isnt worth losing sleep or getting irate over.

For people like Andr3w who may find issues further down the line with upgrades re dates etc - then after you have received your phone (which you will love, undoubtedly) - then put O2 to task about this whole debacle, get your relevant refunds etc, and hopefully we can all have a better experience next time round.

Remember, its only a phone.

[Anonymous]

Deffo see where you are coming from as there are worst things happening in the world than a late delivery of a phone - However when you are paying £200 upfront for something, you expect good information.

o2 dont seem to learn from their previous mistakes in that communication has to be kept at a good level. When will they learn?!

[Anonymous]

abbosphere I do get that its only a phone but I have parted with several hundred pounds on the basis of an expected delivery time which is now not being fulfilled.  If O2's CS was up to scratch I wouldn't be here moaning about it all because I was being kept fully up to date with progress, whether that be in O2's control or not.  However, that is no-where close to being the truth

[Anonymous]

I'm in the same predicament as @Anonymous I am looking to sell my iPhone 5 to recompensate the money I have paid up front. Will O2 learn from this and actually make it worth our while waiting? No. Will O2 give a damn about our individual needs and circumstances? No. Are O2 a badly practicing business? Absolutely.

I think the best thing we can do is all rally to make complaints about the service we have received and be prepared to take it to ofcom if we need to.

[Anonymous]

Similar situation told 1 thing then another live chat is total BS they just reading off a script I however have cancelled my order Saturday 4th and have recieved a text from o2 today stating

"O2: Your new iPhone 6.

We Promise to tell you as soon as we know when your phone will be with you.

When lots of people are after the iPhone 6, we give you money back on your Airtime Plan if you have to wait longer then 7 days, Loyalty payback is our way of saying thanks for choosing us.

Terms apply."

I have cancelled and already have my PAC code ready for my iphone 6+ being delivered next Monday

this proves that with O2 the left hand don't know what the right is doing

[Anonymous]

Just had a text from O2 saying that they are sorry that they couldn't get my phone to me by the date they hoped, it's been very popular and unfortunately their delivery has been delayed!

This is the first communication I've had since I ordered it and it's not exactly promising........

Apparently if I don't receive it within 7 days I'll get another message with an update.

[Anonymous]

What date did you order and what phone?

[Anonymous]

Actually nevermind, just saw your previous post. You ordered the same phone as me and a week earlier than I did. So I've got to wait at least another week for a message saying 'Sorry' then it seems. This is a joke.