iPhone 6- PreOrder

[Anonymous]

Just a quick question regarding the iPhone 6. Will customers due an upgrade for their phone be given priority over pre-orders of the iphone 6?

[baldrik78]

So I've just been on live chat.

The first answer I got was that you will be definitely be in the next batch of deliveries that's expected in the next five days.

The second answer I got was that there might be a delivery in the next five days

The third answer was that it would be on first come first serve basis.

All I asked was when can I expect my phone that I ordered on the 16th

Talk about confusing

[Arken]

They will tell you anything just to shut you up, it's best to ring them as all chat advisors live in cloud cuckoo land.

[Anonymous]

Phone staff are no different, they may not say that it'll be dispatched that day but they have been saying no stock on the days people have received them

[baldrik78]

I give up now. I won't believe anything until I have the phone in my hand. It'll be interesting to see how O2 get out delay payback claim they made

[Anonymous]

Wen't on to the live chat and was stating it was unfair that according to the o2 website if you order a 6+ today you would get it within 5 days, yet I've been told by 5 different agents a mixture of 3-4 weeks, 5 days and 7 weeks.

He has promised to place this on a priority (which I know doesn't exist from working with O2), although I did receive an email shortly after stating my order is being processed and will be dispatched soon, which is identical to the one received after the initial order which I think is just them hitting "resend email" from the original.

We'll see but I'm not holding much hope, ordered an iPhone 6+ 16GB in silver.

[Anonymous]

well that was time well spent on O2 chat, asked when I can expect my replacement iphone, told me that it is a maximum of 1-2 weeks but it will be dispatched from the warehouse soon and he added to the notes of my account that as it a replacement I should get it sooner!

Yet he didn't know what I had ordered neither did he ask for my account details or security question, so as i far as I can tell looked at the worse case delivery at the moment on the website and told me that, not impressed in the slightest with that to be honest, I like the chat service its generally quick and gets your problem resolved but when you get this service its beyond a joke, i appreciate this is a busy time and we all want answers and exact times etc, but I find it pretty insulting really why not just say 'my apologies but I can't help you with an exact date as our exact stock is not known until we receive it in the warehouse'

[Beenherebefore]

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@Anonymous wrote:

why not just say 'my apologies but I can't help you with an exact date as our exact stock is not known until we receive it in the warehouse'

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See !......you knew the correct answer without having to waste your time on Live Chat.

[Anonymous]

I know just wishful thinking I guess but if you don't ask you don't get and all that

[Beenherebefore]

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@Anonymous wrote:
I know just wishful thinking I guess but if you don't ask you don't get and all that

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Or in the case of O2, you probably don't get even if you do ask 

[Cleoriff]

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@Beenherebefore wrote:

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@Anonymous wrote:
So , how many people that have ordered iphone 6+ on any size , received there orders?

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How will you know when everybody has answered your question ?

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A real spit-take moment....