iPhone 5 Nano Sim swap

[Whagi1]

Hi, sorry, I'm sure this has been asked many many times, so I appologise in advance.

I bought a new iPhone 5 64GB via Carphonewarehouse on Saturday morning (upgraded my current o2 package). They did the sim swap (I hope), and its been well over 24 hours now, and I still can not make, recieve or text from my phone. It has the O2 UK symbol, or 2G. But no bars/signal strength.

Is it just a matter of waiting longer for O2 to swap my sim over, or is there a more serious issue.

I have reset, removed and replaced the sim. Even set phone up as a new phone and restored. Still nothing.

Thanks for any replies.

[Anonymous]

You may be best getting in touch with o2 customer services to make sure the sim swap has gone through

[Anonymous]

Try switch phone to aeroplane mode and back.

[Anonymous]

I've done a few of these !

My swap from micro to nano took 2 days.

My swap from normal to micro took a couple of hours.

It will happen so don't worry.

[Whagi1]

Still nothing. Very disappointed and I need this phone active for work!!!

[Whagi1]

Can anyone here or at o2 please help me. Its been nearly 5 days now, and I still can not use my new iPhone 5 for calls or texts. I have rang O2, they said wait, I rang CPW who rang O2, who said wait.

This is stupid!

[adamtemp64]

Have you tried requesting the sim swap again following the SMS message route or the web form again. http://swapmysim.o2.co.uk/ or see this thread http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Sim-Swap-Nano-Micro-Mini-Sim/m-p/292218#U...

hope that helps

[Whagi1]

The issue I have is that I traded my old 4s in when I bought this 5. The did the sim swap (so they said) then and said it would take 24 hours. I have rang CPW and O2, bith said they have all the details and to wait.

I cant do the sim swap thing again, as I cant recieve texts, on my old phone, as I dont have it, nor on this new phone, as it does not work.

[adamtemp64 · Accepted solution]

In that case you need to talk again to O2 and ask for this to be done as a matter of urgency.

[Whagi1]

rang o2. They checked there end, said everything was fine there. And to take the iPhone 5 back as it mus be faulty :O(