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trade phone not working

Teganbx
Level 1: Joiner
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‎26-01-2024 15:00 - edited ‎26-01-2024 15:02

‎26-01-2024 15:00 - edited ‎26-01-2024 15:02

I got given a refurbished phone from o2, a trade swap for my iphone as it was cracked. (did this through my insurance). Anyway i recieved the phone and my sim card (that i used in my old iphone)  wouldn't work in it and the phone wouldn't set up. it says phone unavailable to update. ive ran it through itunes and done the update still nothing..

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MI5
Level 94: Supreme
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on ‎26-01-2024 15:04

on ‎26-01-2024 15:04

@Teganbx 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

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