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iPad SIM not recognised

Roger206
Level 1: Joiner
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‎09-10-2018 13:23 - edited ‎09-10-2018 13:27

‎09-10-2018 13:23 - edited ‎09-10-2018 13:27

I have an ipad Mini 4 with a PAYG data SIM. I have been trying unsuccessfully to upgrade my monthly top up plan from 2 Gb to 3 Gb. I was today sent a new sim with a new number. It was preloaded with 3Gb  by Customer Services as a goodwill gesture, as I have spent weeks trying to sort this. The new SIM is not recognised and will not register. If I go to Settings/General/About, the new Mobile Data number is there, but when I try to ugrade my plan in Manage Mobile Data, it is showing the old SIM number. I have tried logging out and in and reset Network Settings to no avail and have spent 45 minutes on the phone to CS without solving this. Is it a SIM fault?

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MI5
Level 94: Supreme
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on ‎09-10-2018 14:02

on ‎09-10-2018 14:02

Sounds like regular account screw up.
You'll need customer service to fix it for you
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
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on ‎10-10-2018 15:30

on ‎10-10-2018 15:30

Hi @Roger206, let us know how you're getting on with this and if you've made any progress with Customer Service since you last posted?

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