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iMessage

Claz17
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on ‎03-08-2022 14:16

on ‎03-08-2022 14:16

I have recently ported my number to O2 on a pay monthly sim only and I am unable to activate iMessage. I have tried everything, factory reset, network reset, sim swap plus all the other recommended setting checks. O2 customer service are worse that useless can’t anyone help? 

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MI5
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on ‎03-08-2022 15:29

on ‎03-08-2022 15:29

@Claz17 

Have you reset network settings since the SIM swap?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Claz17
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on ‎03-08-2022 15:38

on ‎03-08-2022 15:38

Yea and a factory reset since sim swap still won’t activate ..

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MI5
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on ‎03-08-2022 15:48

on ‎03-08-2022 15:48

Settings> Phone > My number is correct too?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Claz17
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on ‎03-08-2022 21:35

on ‎03-08-2022 21:35

Yeah that’s all good too…

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MI5
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on ‎04-08-2022 00:16

on ‎04-08-2022 00:16

@Claz17 

I can only guess that the text isn't either being sent from your phone or received by Apple to activate iMessage and facetime.

Check this guide Guide: Text Message Tips (not sent or received) and if no luck, get back to O2 to check if SMS messages are correctly provisioned.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Claz17
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on ‎04-08-2022 07:24

on ‎04-08-2022 07:24

O2 are on the case just now as I went to store yesterday but I don’t hold much hope. Is there a way the check message centre number on iOS15

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MI5
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on ‎04-08-2022 09:57

on ‎04-08-2022 09:57

@Claz17 

Unless it's changed?

Tap Keypad, then dial the following number: **5005*7672*12063130004#. Tap the green Call icon.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
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on ‎04-08-2022 12:15

on ‎04-08-2022 12:15

And some more info from Apple, while O2 Tech work through the issue, @Claz17 

https://support.apple.com/en-in/HT204065

Click for O2's Social Media Team on X --||-- or on Facebook Messenger
NoAccountAccess

O2CommunityAward


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Claz17
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on ‎04-08-2022 17:08

on ‎04-08-2022 17:08

Yeah must have changed just comes up error.

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