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iMessage

Claz17
Level 1: Joiner
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on ‎03-08-2022 14:16

on ‎03-08-2022 14:16

I have recently ported my number to O2 on a pay monthly sim only and I am unable to activate iMessage. I have tried everything, factory reset, network reset, sim swap plus all the other recommended setting checks. O2 customer service are worse that useless can’t anyone help? 

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MI5
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on ‎04-08-2022 17:57

on ‎04-08-2022 17:57

@Claz17 

I've had a quick Google and it looks like it's now set by the network carrier file so I would connect the phone to a laptop running iTunes and see if you can update yours. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Breanna
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on ‎09-08-2022 10:31

on ‎09-08-2022 10:31

Hi @Claz17 were you able to get this sorted?

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Claz17
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on ‎09-08-2022 11:52

on ‎09-08-2022 11:52

Hi Breanna after much hair pulling and the great staff at O2 shop finally got it fixed by helping hands by disconnecting and reconnecting line 🫣 was fixed in 30mons once you speak to the right people! Thanks for you suggestions 😀

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Breanna
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on ‎09-08-2022 12:12

on ‎09-08-2022 12:12

Hey @Claz17 that's great to hear!

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Liam-G
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on ‎12-08-2022 18:09

on ‎12-08-2022 18:09

I'm still having this issue

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pgn
Level 77: Grand Master
In response to Liam-G
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on ‎13-08-2022 07:59

on ‎13-08-2022 07:59

As per my update on your other thread @Liam-G - https://community.o2.co.uk/t5/Pay-Monthly/not-receiving-certain-texts-such-as-verification-codes-2-f...

Good luck!

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