iMessage won't activate. Tried (almost) everything.

[Waldough]

Hi,

I've switched to o2 from EE, had my number ported over to a physical o2 sim. All seemed to go smoothly until I realised that iMessage wasn't activating. I could send and receive SMS messages fine, along with making/receiving calls and using data. 

Asked for an eSim to be sent out (was always my original intention to have an eSim anyway, they just insisted they needed to send a physical sim out first), I thought this may fix the problem as on the forums I've seen that a sim swap usually resolves these problems, but no, I'm still getting the same issue. Even weirder now, under "Phone" in settings, my phone number is blank. I can't even add a number in there, pressing "save" does nothing at all.

Done all the usual things like turning iMessage off and on again, restarting my phone, resetting network settings, updating to the latest iOS version, nothing works

Contacted o2 over the phone, they couldn't help me, they just kept saying "everything is ok our end, contact Apple", and then Apple send me back to o2. It just seems like no one really knows what's wrong. Could someone please help?

If it helps, my other sim card works perfectly fine, and activates iMessage within a minute.

Thanks

[MI5]

Sounds like you need help from @O2Lisa in the morning.

[Waldough · Accepted solution]

How strange. After 3 days of it being completely dead, it's suddenly just started working again, right as I posted this.

Phone number showing under "phone" too.

So if anyone else is having this problem after a port/sim swap, just wait it out. I didn't even have to restart my phone, it just started working.

Thanks for the quick response either way @MI5. Appreciate that

Cheers.

[O2Lisa]

Thanks for the tag @MI5 

Happy to hear it’s all working for you @Waldough 😊

[Swedbasher]

Hi - Similar issues here - sorry. Literally tried everything recommended here - network reset, logged out of iCloud, switched off etc. Any further tips please?